Holafone
Privacy Policy
HolaFone Privacy Policy
Effective Date: 30 June 2026
1. Introduction
HolaFone (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights when using our website, mobile applications and eSIM services.
By using HolaFone’s services, you agree to the practices described in this Privacy Policy.
2. Who We Are
HolaFone provides international eSIM services allowing customers to purchase and use mobile data around the world.
If you have any questions regarding this Privacy Policy, please contact us using the details provided at the end of this document.
3. Information We Collect
Depending on how you use our services, we may collect:
Information you provide
- Name
- Email address
- Telephone number (where applicable)
- Billing address
- Country of residence
- Payment information (processed securely by our payment providers)
- Account login details
Information collected automatically
- IP address
- Device type
- Operating system
- Browser information
- App version
- Device identifiers necessary for eSIM provisioning
- Purchase history
- Usage logs required to operate our services
4. How We Use Your Information
We use your information to:
- Provide your eSIM service
- Process purchases
- Deliver purchased eSIMs
- Provide customer support
- Prevent fraud
- Improve our website and applications
- Comply with legal obligations
- Notify you about important service updates
We do not sell your personal information.
5. Sharing Your Information
Privacy is one of HolaFone’s core principles.
We do not sell, rent, trade or share your personal information with third parties for marketing purposes.
When an eSIM is provisioned, our underlying network and eSIM partners do not receive your personal identity.
The only information shared, where technically required for regulatory or network purposes, is your country of residence (for example, United Kingdom resident, United States resident, Australian resident, etc.).
Your name, email address, telephone number, billing information and other personal details are not provided to the eSIM provider as part of the normal provisioning process.
We may disclose information only where required by law, court order, or a lawful request from a competent authority.
6. Payment Processing
Payments are processed securely using trusted third-party payment providers.
HolaFone does not store your full payment card details on our systems.
7. Data Security
We use industry-standard technical and organisational measures designed to protect your personal information, including:
- Encryption of data in transit
- Secure servers
- Access controls
- Firewalls
- Regular security monitoring
- Limited staff access to customer information
Although no system can be guaranteed 100% secure, we continually work to protect your information.
8. Data Retention
We keep personal information only for as long as necessary to:
- Provide our services
- Meet legal and tax obligations
- Resolve disputes
- Prevent fraud
- Enforce our agreements
When information is no longer required, it is securely deleted or anonymised.
9. Cookies
Our website uses cookies and similar technologies to:
- Keep you signed in
- Remember preferences
- Improve website performance
- Measure website usage
- Detect fraudulent activity
You can control cookies through your browser settings.
10. International Transfers
As HolaFone provides international connectivity, some technical processing may occur outside your country of residence.
Where personal information is transferred internationally, appropriate safeguards are used to protect your information in accordance with applicable privacy laws.
11. Your Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent where processing relies upon consent
Requests will be handled in accordance with applicable law.
12. Children’s Privacy
HolaFone services are not intended for children under the age required by applicable law without parental or guardian consent.
We do not knowingly collect personal information from children.
13. Third-Party Services
Our website or applications may contain links to third-party websites or services.
HolaFone is not responsible for the privacy practices of external websites.
14. Changes to This Policy
We may update this Privacy Policy from time to time.
When significant changes are made, we will update the Effective Date and, where appropriate, notify users.
15. Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact:
HolaFone Privacy Team
Website: https://holafone.com
Email: privacy@holafone.com
Summary
In simple terms:
Your personal information remains under HolaFone’s control and is protected using industry-standard security practices.
We only collect information needed to operate your account and provide your eSIM service.
We never sell your personal information.
We never share your personal identity with our eSIM providers.
The only information shared with our network partners, where required, is your country of residence (for example, UK resident or US resident).