Support

HolaFone Support

Need help with your eSIM, plan, installation, or account? Email us at care@holafone.com.

Getting started

1. Create your account

Start by creating a HolaFone account on the website or in the app. Your account is where your eSIM, orders, usage, and plan details are managed.

2. Buy a data plan

Choose your destination, select a plan, and complete checkout. When you buy through the website, your HolaFone eSIM is associated with your account during purchase.

3. Install your eSIM

After purchase, your eSIM details will be available in your account. We recommend using the HolaFone app to install and manage your eSIM, as it gives you the smoothest setup experience.

How to buy a plan

1. Create or log in to your HolaFone account.
2. Go to Plans.
3. Search for your destination.
4. Choose the data amount and validity period that suits your trip.
5. Checkout securely.
6. Install your eSIM and turn on mobile data when you are ready to use it.

Using your eSIM

When does my plan start?

Your plan normally becomes active when the eSIM connects to the supported network in the destination country.

My usage is not showing straight away

Usage can take up to 30 minutes to appear after using data. If your usage has not updated immediately, please check again shortly.

I bought another plan but data has not started

If you are already in the country and you buy another plan after running out of data, turn Airplane Mode on, wait a few seconds, then turn it off again. This forces your phone to reconnect to the network and can kick in the new data plan.

If the new plan is for a different country, it should usually activate when you arrive and your phone connects to a supported local network. If you are travelling by road, changing mast or network can also trigger the new plan.

Replacing your eSIM

If you need a replacement eSIM, contact us at care@holafone.com.

Our support team can issue a replacement support code. You can use that code in the HolaFone app to request and install a replacement eSIM.

Installation tips

• Install the eSIM before you travel if possible.
• Do not delete your eSIM unless support asks you to.
• Make sure mobile data is enabled for the HolaFone eSIM.
• Turn data roaming on for the eSIM when travelling.
• If data does not start, toggle Airplane Mode on and off.
• Restart your phone if the network does not connect after installation.

Still need help?

Email care@holafone.com with your account email, order number if you have one, destination, and a short description of the issue.